Frequently Asked Questions
Frequently Asked Questions
Which tours are on today?
The Chester Tour is on every day (even Christmas Day) at 10.30am. From Easter to end October it is repeated at 2pm. Private tours can be booked for any time.
How long does the tour take?
Tours take approximately 90 minutes.
Where do the tours start?
The Chester Tour starts from outside the Town Hall on Northgate Street.
How much do tours cost?
Tickets for The Chester Tour are £12 each. Two children under the age of 16 can go free per adult.
Can I pre-book my tour tickets?
If there is a group of you, you can book a Guide exclusively for your group at a time convenient to you – just contact us via our group booking email address: chesterwalkingtours@gmail.com
Advance tickets for The Chester Tour can be booked – click here
If you prefer to pay by cash you can buy tickets for The Chester Tour on the day direct from the Guide who will be outside the Town Hall on Northgate Street.
Will the tour be running today? What happens if the weather is bad?
Tours run in all weathers and every day as advertised (even Christmas Day). If the weather is bad, your Guide will tailor the tour accordingly, perhaps spending more time exploring the Rows where there is shelter.
Are tours available at other times?
Yes any tour can be booked privately at a convenient time – see our full range of group/private tours and how to book, here.
I can’t walk very far, will the tour be suitable for me?
The Guide tailors each tour to the group. If you have limited mobility the Guide will ensure the focus is on the more accessible parts of the city.
I am a wheelchair user, is the tour suitable for me? Is the tour accessible?
The Guide chooses the route each day according to the needs and abilities of the group, so wheelchairs are not a problem – there is plenty to see in Chester and parts of the Rows and the Walls are accessible by wheelchair.
Can I bring my children on the tour? Is the tour suitable for all ages?
Yes, accompanied children are welcome on all our tours. Pushchairs can also be accommodated.
Can I bring my dog on the tour?
This is at the discretion of the Guide on the day and other participants. Guide dogs are permitted on the tours.
How many people will be on the tour?
For the safety and comfort of our customers, numbers on tours should not exceed 25 people per Guide.
Can I book the tour privately for my group of friends/family/collages?
Yes, all tours can be booked privately for groups here. Group bookings can be arranged at any time to suit, and can be tailored to any special areas of interest.
